IT Service Management: An Introduction : Based on ITIL (Japanese Version)
IT Service Management: An Introduction : Based on ITIL (Japanese Version)
Communications of the ACM - Services science
A research manifesto for services science
Communications of the ACM - Services science
Confusion in the Ranks: IT Service Management Practice and Terminology
Information Systems Management
Organizational impact of system quality, information quality, and service quality
The Journal of Strategic Information Systems
A methodical procedure for designing consumer oriented on-demand IT service propositions
Information Systems and e-Business Management
ATC'11 Proceedings of the 8th international conference on Autonomic and trusted computing
Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment
Information Systems and e-Business Management
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