Building IBM: shaping an industry and its technology
Building IBM: shaping an industry and its technology
Evolution of the strategy and structure of a human resource planning DSS application
Decision Support Systems
The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Was Early Entry a Competitive Advantage? US Universities That Entered Computing in the 1940s
IEEE Annals of the History of Computing
The role of the University in computers, data processing, and related fields
Communications of the ACM
Design Rules: The Power of Modularity Volume 1
Design Rules: The Power of Modularity Volume 1
Making It Better: Expanding Information Technology Research to Meet Society's Needs
Making It Better: Expanding Information Technology Research to Meet Society's Needs
IEEE Annals of the History of Computing
Managing Learning and Turnover in Employee Staffing
Operations Research
Commissioned Paper: On the Interface Between Operations and Human Resources Management
Manufacturing & Service Operations Management
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
A Semantic Web Services Architecture
IEEE Internet Computing
A theory of enterprise transformation
Systems Engineering
Model-driven business transformation and the semantic web
Communications of the ACM - The semantic e-business vision
Enterprise Transformation: Understanding and Enabling Fundamental Change (Wiley Series in Systems Engineering and Management)
Semantic Web Services, Processes and Applications (Semantic Web and Beyond: Computing for Human Experience)
Marketing Models of Service and Relationships
Marketing Science
BISON: providing business information analysis as a service
EDBT'06 Proceedings of the 10th international conference on Advances in Database Technology
Service communities: applications and middleware
Proceedings of the 6th international workshop on Software engineering and middleware
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
Introduction to special issue on semantic Web services
ACM Transactions on Internet Technology (TOIT)
Engineering mobile field worker applications
International workshop on Engineering of software services for pervasive environments: in conjunction with the 6th ESEC/FSE joint meeting
Guest Editors' Introduction: Semantic-Web-Based Knowledge Management
IEEE Internet Computing
Towards self-configuration and management of e-service provisioning in dynamic value constellations
Proceedings of the 2008 ACM symposium on Applied computing
Business strategy-IT alignment in a multi-actor setting: a mobile e-service case
Proceedings of the 10th international conference on Electronic commerce
A service science perspective for interfaces of online service applications
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Aplicando conceitos e técnicas de serviços em IHC
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
An overview of IT service management
Communications of the ACM - Security in the Browser
The Business of Ontology calls for a Formal Pragmatics
Proceedings of the 2008 conference on Formal Ontologies Meet Industry
Proceedings of the 13th International Conference on Human-Computer Interaction. Part IV: Interacting in Various Application Domains
A method for assessing website communicative efficacy using a semantic annotation tool
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
Design science in service research: a framework-based review of IT artifacts in Germany
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Automated self-service modeling: predictive analytics as a service
Information Systems and e-Business Management
Business service modeling using SOA: a core component of business architecture
Proceedings of the International Conference on Management of Emergent Digital EcoSystems
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This special section on services science is intended to broaden and challenge traditional thinking about services and service innovation. To the majority of computer scientists, whether in academia or industry, the term "services" is associated with Web services and service-oriented architectures. However, there is a broader story to be told of the remarkable growth of the service sector, which has come to dominate economic activity in most advanced economies over the last 50 years.Globalization, increasing automation, the growth of the Internet, and the dynamic componentization of business are driving the reconfiguration of service value networks at a scale and pace never before seen in history. The opportunity to innovate in services, to realize business and societal value from knowledge about service, to research, develop, and deliver new information services and business services, has never been greater. The challenges are both the multidisciplinary nature of service innovation, which combines business, technology, social-organizational, and demand innovation as well as the lack of formal representations of service systems.