Aplicando conceitos e técnicas de serviços em IHC

Authors:
Claudio Pinhanez
Affiliations:
IBM Research, IBM Brasil -- Rua Tutoia, São Paulo -- SP -- Brasil
Venue:
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Year:
2008

Increase in Computing Capability and its Influence on Service Provision

HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 3 - Volume 3
Cutting Corners and Working Overtime: Quality Erosion in the Service Industry

Management Science
Introduction

Communications of the ACM - Services science
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Making meaning: how successful businesses deliver meaningful customer experiences

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