Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders
Information Systems Research
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Serviceorientiertes IT-Management: ITIL-Best-Practices und -Fallstudien (Business Engineering)
Serviceorientiertes IT-Management: ITIL-Best-Practices und -Fallstudien (Business Engineering)
An overview of IT service management
Communications of the ACM - Security in the Browser
Confusion in the Ranks: IT Service Management Practice and Terminology
Information Systems Management
Foundations of IT Service Management Based on ITIL V3
Foundations of IT Service Management Based on ITIL V3
IT Governance Global Status Report 2008
IT Governance Global Status Report 2008
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Over 45% of companies are estimated to use IT Service Management (ITSM) frameworks, yet, these frameworks can be imitated and hence the competitive advantage gained from these will quickly become obsolete. Therefore, research on the benefits of ITSM must focus on both operational and strategic benefits. An international survey of 441 firms was conducted to examine the benefits that IT Infrastructure Library (ITIL), the de-facto ITSM framework, provided to the IT organizations. The research focused on how (1) operational benefits, and, (2) strategic positioning of the IT organizations, specifically how the perceived level of Business-IT alignment maturity evolved as the adoption of ITIL increased. Results indicate that as the adoption of ITIL increased, the number of realized operational benefits increased, as well as the levels of maturity of the Business-IT alignment. This indicates that the further the implementation of ITIL the greater the operational and strategic benefits to the organization. Implications for practitioners and researchers are also discussed.