Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment
Information Systems and e-Business Management
Integrating various grid middleware components and user services into a single platform
Building a National Distributed e-Infrastructure - PL-Grid
Towards professional service operations in grids
Building a National Distributed e-Infrastructure - PL-Grid
Advantages of the new ITIL V3 model in the implementation of the IMS system
WORLD-EDU'12/CIT'12 Proceedings of the 6th international conference on Communications and Information Technology, and Proceedings of the 3rd World conference on Education and Educational Technologies
Using enterprise architecture analysis and interview data to estimate service response time
The Journal of Strategic Information Systems
The role of decision-making support systems in IT service management processes
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
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Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.