Building IBM: shaping an industry and its technology
Building IBM: shaping an industry and its technology
Evolution of the strategy and structure of a human resource planning DSS application
Decision Support Systems
The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Was Early Entry a Competitive Advantage? US Universities That Entered Computing in the 1940s
IEEE Annals of the History of Computing
The role of the University in computers, data processing, and related fields
Communications of the ACM
Design Rules: The Power of Modularity Volume 1
Design Rules: The Power of Modularity Volume 1
Making It Better: Expanding Information Technology Research to Meet Society's Needs
Making It Better: Expanding Information Technology Research to Meet Society's Needs
IEEE Annals of the History of Computing
Managing Learning and Turnover in Employee Staffing
Operations Research
Commissioned Paper: On the Interface Between Operations and Human Resources Management
Manufacturing & Service Operations Management
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
A Semantic Web Services Architecture
IEEE Internet Computing
A theory of enterprise transformation
Systems Engineering
Model-driven business transformation and the semantic web
Communications of the ACM - The semantic e-business vision
Enterprise Transformation: Understanding and Enabling Fundamental Change (Wiley Series in Systems Engineering and Management)
Semantic Web Services, Processes and Applications (Semantic Web and Beyond: Computing for Human Experience)
Marketing Models of Service and Relationships
Marketing Science
BISON: providing business information analysis as a service
EDBT'06 Proceedings of the 10th international conference on Advances in Database Technology
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
Web science: a provocative invitation to computer science
Communications of the ACM - Smart business networks
Data engineering issues in e-commerce and services: DEECS 2007 workshop summary
Proceedings of the 3rd international workshop on Data enginering issues in E-commerce and services: In conjunction with ACM Conference on Electronic Commerce (EC '07)
A semantic repository approach to improve the government to business relationship
Data & Knowledge Engineering
Designing a service science discipline with discipline
IBM Systems Journal
Service system fundamentals: work system, value chain, and life cycle
IBM Systems Journal
Legal research topics in user-centric services
IBM Systems Journal
IBM Systems Journal
Relative importance, specific investment and ownership in interorganizational systems
Information Technology and Management
Quality aspects in service ecosystems: areas for exploitation and exploration
Proceedings of the 10th international conference on Electronic commerce
Electronic Commerce Research and Applications
Risk Management of Contract Portfolios in IT Services: The Profit-at-Risk Approach
Journal of Management Information Systems
Describing Next Generation Communication Services: A Usage Perspective
ServiceWave '08 Proceedings of the 1st European Conference on Towards a Service-Based Internet
An overview of IT service management
Communications of the ACM - Security in the Browser
Future Direction and Roadmap of Concurrent System Technology
IEICE Transactions on Fundamentals of Electronics, Communications and Computer Sciences
Towards an Ontological Foundation for Services Science
Future Internet --- FIS 2008
Confusion in the Ranks: IT Service Management Practice and Terminology
Information Systems Management
Towards a Sustainable Services Innovation in the Construction Sector
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
Service systems framework focusing on value creation: case study
International Journal of Web Engineering and Technology
A service science perspective on the design of social media activities
International Journal of Web Engineering and Technology
IDEAL'07 Proceedings of the 8th international conference on Intelligent data engineering and automated learning
Towards a service-oriented methodology: business-driven guidelines for service identification
OTM'07 Proceedings of the 2007 OTM confederated international conference on On the move to meaningful internet systems - Volume Part I
Educating knowledge workers for e-business and web services
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
The resource-service-system model for service science
ER'10 Proceedings of the 2010 international conference on Advances in conceptual modeling: applications and challenges
A methodical procedure for designing consumer oriented on-demand IT service propositions
Information Systems and e-Business Management
Information Systems and e-Business Management
Using service responsibility tables to supplement UML in analyzing e-service systems
Decision Support Systems
State of the art: business service and its impacts on manufacturing
Journal of Intelligent Manufacturing
Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System
International Journal of Electronic Commerce
An Interdisciplinary Perspective on IT Services Management and Service Science
Journal of Management Information Systems
Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts
Journal of Management Information Systems
Witty invention or dubious fad? Using argument mapping to examine the contours of management fashion
Information and Organization
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
Towards deterministically constructing organizations based on the normalized systems approach
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
Towards a service system ontology for service science
ICSOC'11 Proceedings of the 9th international conference on Service-Oriented Computing
The labor practices of service mediation: a study of the work practices of food assistance outreach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Modelling information requirements in complex engineering services
Computers in Industry
Journal of Engineering and Technology Management
International Journal of Computer Applications in Technology
End-to-end reliability of service oriented applications
Information Systems Frontiers
Business process extensions as first-class entities -- a model-driven and aspect-oriented approach
ICSOC'12 Proceedings of the 10th international conference on Service-Oriented Computing
Analytical, computational and conceptual modeling in service science and systems
Information Systems and e-Business Management
Towards a New Model of Co-Creation of Value in E-Learning Service Systems
International Journal of Interactive Communication Systems and Technologies
Service Oriented Enterprise and Contracted Profit Sharing
International Journal of Systems and Service-Oriented Engineering
The Impact of SOA Implementation on IT-Business Alignment: A System Dynamics Approach
ACM Transactions on Management Information Systems (TMIS)
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
Editorial: Service Management and Engineering in Information Systems Research
The Journal of Strategic Information Systems
Marketing Managers' Perceptions of Value Cocreation
Service Science
Open service networks: research directions
Proceedings of the International C* Conference on Computer Science and Software Engineering
Towards a Method Family Supporting Information Services Co-Creation in the Transdisciplinary Context
International Journal of Information System Modeling and Design
Towards an innovative service development process in the electricity industry
DESRIST'13 Proceedings of the 8th international conference on Design Science at the Intersection of Physical and Virtual Design
E-services in the ageing society: An Italian perspective
Journal of E-Governance
IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
The role of decision-making support systems in IT service management processes
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
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The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.