IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach

• Authors:

• Manuel Mora;Jorge Marx-Gómez;Fen Wang;Ovsei Gelman

• Affiliations:

• Autonomous University of Aguascalientes, Aguascalientes, Mexico;University of Oldenburg, Oldenburg, Germany;Central Washington University, Ellensburg, WA, USA;CCADET, Universidad Nacional Autónoma de Mexico, Mexico City, Mexico

• Venue:
• Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
• Year:
• 2014