Steps Toward a Science of Service Systems

Authors:
Jim Spohrer;Paul P. Maglio;John Bailey;Daniel Gruhl
Affiliations:
IBM Almaden Research Center;IBM Almaden Research Center;IBM Almaden Research Center;IBM Almaden Research Center
Venue:
Computer
Year:
2007

Citing 3
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Abstract

The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A servicesystem comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science ofservice systems could provide theory and practice around service innovation.