Using service responsibility tables to supplement UML in analyzing e-service systems

Authors:
Xin Tan;Steven Alter;Keng Siau
Affiliations:
Fairleigh Dickinson University, 1000 River Road, H-DH2-06, Teaneck, NJ 07666, United States;University of San Francisco, 2130 Fulton Street, MH-314, San Francisco, CA 94117-1045, United States;University of Nebraska-Lincoln, 209 CBA, Department of Management, Lincoln, NE 68588-0491, United States
Venue:
Decision Support Systems
Year:
2011

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Abstract

This paper proposes using Service Responsibility Tables (SRTs) as a tool in analyzing e-service systems. First it discusses difficulties and deficiencies of using formal modeling languages such as UML in analyzing e-service systems. It proposes using SRTs as an informal language and lightweight analytical tool to be used by business professionals in analyzing e-service systems. SRTs are based on a service value chain framework but do not rely on abstract concepts and constructs, and therefore can be used by business professionals to supplement UML. We suggest a set of heuristics for transforming SRTs into two key UML diagrams, thereby illustrating how SRTs can be used as a bridge from relatively informal modeling by business professionals to formal modeling techniques for systems design and implementation by IT professionals.