Guide to the Software Engineering Body of Knowledge - SWEBOK
Guide to the Software Engineering Body of Knowledge - SWEBOK
Impact of service orientation at the business level
IBM Systems Journal
A research manifesto for services science
Communications of the ACM - Services science
The Work System Method: Connecting People, Processes, and IT for Business Results
The Work System Method: Connecting People, Processes, and IT for Business Results
A theoretical investigation of the emerging standards for web services
Information Systems Frontiers
Towards an Ontological Foundation for Services Science
Future Internet --- FIS 2008
Value-Based Service Modeling and Design: Toward a Unified View of Services
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
A generic service system for knowledge-intensive service firms
Proceedings of the International Conference on Management of Emergent Digital EcoSystems
Value network analysis for the pragmatic web: a case of logistic innovation
Proceedings of the 6th International Conference on Semantic Systems
A methodical procedure for designing consumer oriented on-demand IT service propositions
Information Systems and e-Business Management
Using service responsibility tables to supplement UML in analyzing e-service systems
Decision Support Systems
Design science in service research: a framework-based review of IT artifacts in Germany
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Towards a service system ontology for service science
ICSOC'11 Proceedings of the 9th international conference on Service-Oriented Computing
Stochastic optimization for adaptive labor staffing in service systems
ICSOC'11 Proceedings of the 9th international conference on Service-Oriented Computing
A review of research trends in strategic information-systems planning
International Journal of Business Information Systems
Value Cocreation in Service Platform Business Models
Service Science
A unified description language for human to automated services
Information Systems
Characterizing organizations as service systems
Human Factors in Ergonomics & Manufacturing
The human side of service engineering
Human Factors in Ergonomics & Manufacturing
A method for assessing influence relationships among KPIs of service systems
ICSOC'12 Proceedings of the 10th international conference on Service-Oriented Computing
Simulation-based evaluation of dispatching policies in service systems
Proceedings of the Winter Simulation Conference
Business Service Modeling for the Service-Oriented Enterprise
International Journal of Information System Modeling and Design
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Service systems produce all services of significance and scope, yet the concept of a service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first attempt to define the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses information technology, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to illustrate the potential usefulness of the three frameworks, which can be applied together to describe, analyze, and study how service systems are created, how they operate, and how they evolve through a combination of planned and unplanned change.