Service systems, service scientists, SSME, and innovation
Communications of the ACM - Services science
QoS-Aware Middleware for Web Services Composition - A Qualitative Approach
ISCC '06 Proceedings of the 11th IEEE Symposium on Computers and Communications
iDesign: An Intelligent Design Framework for Service Innovation
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
The Service System Is the Basic Abstraction of Service Science
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Semantic Web Service Architecture for Simulation Model Reuse
DS-RT '07 Proceedings of the 11th IEEE International Symposium on Distributed Simulation and Real-Time Applications
Service oriented system for business cooperation
Proceedings of the 2nd international workshop on Systems development in SOA environments
Service system fundamentals: work system, value chain, and life cycle
IBM Systems Journal
Estimating value in service systems: a case study of a repair service system
IBM Systems Journal
BEAM: a framework for business ecosystem analysis and modeling
IBM Systems Journal
Service oriented architecture for financial customer relationship management
Proceedings of the second international conference on Distributed event-based systems
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Service systems are highly complex and often difficult to study, design and implement given their socio-technical-organisational nature. This complexity leads to a poor understanding as to how service systems can be innovative and competitive. Within the service sector, Knowledge-Intensive Service firms compete by the skills and knowledge of their employees to deliver online business services. However, current service systems for Knowledge-Intensive Service firms are either too static to describe the dynamic mechanism, or too visionary to use in real world applications, which makes activities such as designing, developing, and evolving adaptive service applications unpractical. In this paper, we present a generic service system architecture describing service characteristics with descriptors such as customer-centric, knowledge-driven, reusability, safeguards, interoperability, and Internet delivery channels. Finally, we propose an implementation framework to achieve secure and adaptive service delivery and a service life cycle describing the service production process.