Time Series Analysis: Forecasting and Control
Time Series Analysis: Forecasting and Control
Designing and Evaluating E-Business Models
IEEE Intelligent Systems
Dealer Collaboration: Transforming the Value Chain through Integration and Relationships
CEC '04 Proceedings of the IEEE International Conference on E-Commerce Technology
Exploring the impact of RFID on supply chain dynamics
WSC '04 Proceedings of the 36th conference on Winter simulation
A Design Methodology for Modeling Trustworthy Value Webs
International Journal of Electronic Commerce
An Architecture for Managing the Lifecycle of Business Goals for Partners in a Service Network
ServiceWave '08 Proceedings of the 1st European Conference on Towards a Service-Based Internet
Model Transformations to Leverage Service Networks
Service-Oriented Computing --- ICSOC 2008 Workshops
An intelligent multi-agent e-services method-An international telecommunication example
Information and Management
A generic service system for knowledge-intensive service firms
Proceedings of the International Conference on Management of Emergent Digital EcoSystems
Calculating service fitness in service networks
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
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The economic structure of service systems has steadily increased in complexity in recent years. This is due not only to specialization in direct material production and services offered, but also in the ownership and management of resources, the role of intangible assets such as process knowledge, and the context in which goods and services are consumed. This increase in complexity represents both a challenge and an opportunity in a service-oriented economy. In this paper, we offer a descriptive structure for the analysis of this complexity which combines graph theory and network flows with economic tools. Our analysis is based on publicly observable information and can be used to analyze service systems in terms of the value they deliver, how they deliver it, and how value can be discovered and increased. We show how this analysis can be applied (in the example of a car manufacturer and its service system for suppliers and dealerships) to improve customer satisfaction and provide options and analysis models for outsourcing decision makers.