Event-Based Interaction Management for Composite E-Services in eFlow
Information Systems Frontiers
Business process integration as a solution to the implementation of supply chain management systems
Information and Management
Exploring the relationship between information technology and business process reengineering
Information and Management
Service-Oriented Computing: Key Concepts and Principles
IEEE Internet Computing
The enterprise service bus: making service-oriented architecture real
IBM Systems Journal
Computer
From process logic to business logic: a cognitive approach to business process management
Information and Management
Web services and flexible business processes: towards the adaptive enterprise
Information and Management
Identifying knowledge agents in a KM strategy: the use of the structural influence index
Information and Management
An agent-based service-oriented integration architecture for collaborative intelligent manufacturing
Robotics and Computer-Integrated Manufacturing
Empowering collaborative commerce with Web services enabled business process management systems
Decision Support Systems
Field Experiences with eXtreme Programming: Developing an Emergency Response System
Journal of Management Information Systems
Estimating value in service systems: a case study of a repair service system
IBM Systems Journal
Improving service delivery through integrated quality initiatives: a case study
IBM Systems Journal
Price competition with service level guarantee in web services
Decision Support Systems
Design science in information systems research
MIS Quarterly
International Journal of Intelligent Engineering Informatics
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The online services of B2B e-commerce have had to face a challenge resulting from the diverse services built on heterogeneous platforms that must work together in an integrated and seamless manner. Today, businesses have accumulated large numbers of online services that run and reside on a variety of environments. Furthermore, they have different workflows and operational support systems that need to interact with their legacy systems. The result has been chaotic and disruptive. We developed a new framework, artifact, and performance model with which to address this problem. A multi-agent e-service system was developed to cope with dynamics and upheaval. We used a customer-centric viewpoint with supply chains both upstream and downstream. An implementation was performed to determine problems in its development. Two simple live case studies were conducted to illustrate the model's feasibility and validity.