The resource-service-system model for service science

Authors:
Geert Poels
Affiliations:
Faculty of Economics and Business Administration, Ghent University, Gent, Belgium
Venue:
ER'10 Proceedings of the 2010 international conference on Advances in conceptual modeling: applications and challenges
Year:
2010

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Abstract

Service Science is the interdisciplinary academic field that studies service systems. A challenge for Service Science is the development of abstractions, models, vocabularies, and measures that support service systems research. This paper proposes the Resource-Service-System model as a conceptual model for Service Science that emphasizes that, in an economic context, service systems interact through the exchange of service for service in a mutually beneficial manner. This new model is adapted from the REA model of economic exchange by analyzing REA from the perspective of the Service-Dominant Logic economic worldview, which has been proposed as the philosophical foundation of Service Science.