Software for use: a practical guide to the models and methods of usage-centered design
Software for use: a practical guide to the models and methods of usage-centered design
An implementing framework for holonic manufacturing control with multiple robot-vision stations
Engineering Applications of Artificial Intelligence
Understanding the nature of online emotional experiences: a study of enjoyment as a web experience
Proceedings of the 11th International Conference on Electronic Commerce
Expert Systems with Applications: An International Journal
Service chain-based business alliance formation in service-oriented architecture
Expert Systems with Applications: An International Journal
Abstraction, restriction, and co-creation: three perspectives on services
ER'10 Proceedings of the 2010 international conference on Advances in conceptual modeling: applications and challenges
The resource-service-system model for service science
ER'10 Proceedings of the 2010 international conference on Advances in conceptual modeling: applications and challenges
A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking
Journal of Management Information Systems
Towards a model of services based on co-creation, abstraction and restriction
ER'11 Proceedings of the 30th international conference on Conceptual modeling
A design theory and modeling technique for the design of knowledge-intensive business services
Proceedings of the 2012 iConference
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
Towards a service system ontology for service science
ICSOC'11 Proceedings of the 9th international conference on Service-Oriented Computing
Using design science research to develop a modeling technique for service design
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Service systems design: An intentional agent perspective
Human Factors in Ergonomics & Manufacturing
End-to-end reliability of service oriented applications
Information Systems Frontiers
Resource, process, and use --- views on service modeling
ER'12 Proceedings of the 2012 international conference on Advances in Conceptual Modeling
Resource Analysis and Classification for Purpose Driven Value Model Design
International Journal of Information System Modeling and Design
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
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Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: (1) the conceptualization of service as a process, rather than a unit of output; (2) a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and (3) an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested.