Abstraction, restriction, and co-creation: three perspectives on services

  • Authors:
  • Maria Bergholtz;Birger Andersson;Paul Johannesson

  • Affiliations:
  • Department of Computer and Systems Sciences, Stockholm University;Department of Computer and Systems Sciences, Stockholm University;Department of Computer and Systems Sciences, Stockholm University

  • Venue:
  • ER'10 Proceedings of the 2010 international conference on Advances in conceptual modeling: applications and challenges
  • Year:
  • 2010

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Abstract

The recent surge in the interest of services has brought a plethora of applications of the service concept. There are business services and software services, software-as-a-service, platform-as-a-service, and infrastructure-as-a-service. There is also a multitude of definitions of the service concept. In this paper, we propose not a new definition of service but a conceptual model of the service concept that views services as perspectives on the use and offering of resources. The perspectives addressed by the model are: service as a means for abstraction; service as means for providing restricted access to resources; and service as a means for co-creation of value.