Green Service Practices: Performance Implications and the Role of Environmental Management Systems

Authors:
Christina W. Y. Wong;Chee Yew Wong;Sakun Boon-itt
Affiliations:
Business Division, The Institute of Textiles and Clothing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, People's Republic of China;Leeds University Business School, University of Leeds, Leeds LS2 9JT, United Kingdom;Department of Operations Management, Thammasat Business School, Thammasat University, Bangkok 10200, Thailand
Venue:
Service Science
Year:
2013

Citing 9
Cited 0

Factors influencing the adoption of Internet banking

Journal of the AIS
Understanding Post-Adoption Behavior in the Context of Online Services

Information Systems Research
Implementing Sustainability in Service Operations at Scandic Hotels

Interfaces
Exploring the Locus of Profitable Pollution Reduction

Management Science
Corporate Greening Through ISO 14001: A Rational Myth?

Organization Science
A coordination-theoretic investigation of the impact of electronic integration on logistics performance

Information and Management
Toward a conceptual foundation for service science: contributions from service-dominant logic

IBM Systems Journal
Improving service delivery through integrated quality initiatives: a case study

IBM Systems Journal
Value of Information Integration to Supply Chain Management: Roles of Internal and External Contingencies

Journal of Management Information Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

Research on the effects of environmental management has largely neglected the importance of green service practices and their impact on environmental protection and cost reduction. There is also little knowledge on how service-oriented firms may leverage their efforts in providing green services to achieve performance improvement through their existing environmental management system EMS. Grounded in the natural resource-based view in conjunction with the contingency theory, we develop a model linking two key green service practices, green service delivery and green service support, to cost and environmental performance. The model considers the moderating role of the existing EMS that may affect the performance results of green service practices. This differs from previous studies that focus on the direct performance impact of EMS. Using survey data from 206 service firms, results indicate that green service delivery and support contributed to cost reduction and environmental performance. However, performance impact was strengthened by the adoption of uncertified EMS instead of certified EMS. This study contributes to the conceptual development of green service practices, the understanding of their impact on cost and environmental performance, and the role of EMS in supporting service-oriented firms to achieve such performance.