Web engineering: managing the complexity of web systems development
SEKE '02 Proceedings of the 14th international conference on Software engineering and knowledge engineering
A grounded theory of the flow experiences of web users
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
An engaging multimedia design model
Proceedings of the 2004 conference on Interaction design and children: building a community
Enjoyment: lessons from Karasek
Funology
Neural Networks - Special issue: Emotion and brain
A methodology for construct development in MIS research
European Journal of Information Systems - Special section: PACIS 2004
SPSS 14.0 Statistical Procedures Companion
SPSS 14.0 Statistical Procedures Companion
Designing games with a purpose
Communications of the ACM - Designing games with a purpose
Cyberpsychology: An Introduction to Human-Computer Interaction
Cyberpsychology: An Introduction to Human-Computer Interaction
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
User acceptance of hedonic information systems
MIS Quarterly
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Have you ever felt frustrated, annoyed or even enraged when interacting online with one service provider, but thoroughly enjoyed your experiences with another? Do you find some websites not only easier to use, but more enjoyable too? Online service providers now need to think beyond basic concepts of functionality and ease-of-use and consider the emotional experiences that their services engender. This paper indicates a new fundamental direction for research that links online service design with emotional experiences. It is necessary to connect information systems (IS) research with psychology, philosophy, and even physiology and neuroscience to take advantage of the rapid advances in these fields. One positive online emotional experience, namely enjoyment, was selected as the research theme. Three studies with seven websites were conducted. The research is significant as it shows how assessment of a complex emotion can deepen understanding of online service provision and go beyond attention to functional needs. Subsequent innovations in services have high potential benefit in terms of productivity gains, increased exports and more satisfied clients in the community.