Modeling coordination in organizations and markets
Management Science
Strategic information technology investments: guidelines for decision making
Journal of Management Information Systems
Evaluation of strategic investments in information technology
Communications of the ACM
Justifying investments in new information technologies
Journal of Management Information Systems
Journal of Management Information Systems
Electronic markets and electronic hierarchies
Communications of the ACM
Planning information technology—knowledge worker systems
Management Science
Bundling Information Goods: Pricing, Profits, and Efficiency
Management Science
The eprocess edge: creating customer value and business wealth in the Internet era
The eprocess edge: creating customer value and business wealth in the Internet era
Design Rules: The Power of Modularity Volume 1
Design Rules: The Power of Modularity Volume 1
Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders
Information Systems Research
Assessing the Service-Profit Chain
Marketing Science
E-service: a new paradigm for business in the electronic environment
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Introduction: Service-oriented computing
Communications of the ACM - Service-oriented computing
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Real Options and IT Platform Adoption: Implications for Theory and Practice
Information Systems Research
Price-at-Risk: A methodology for pricing utility computing services
IBM Systems Journal
The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts
The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts
A real options framework to value network, protocol, and service architecture
ACM SIGCOMM Computer Communication Review
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
Service Orientation: Winning Stratergies and Best Practices
Service Orientation: Winning Stratergies and Best Practices
Service-Oriented Architecture Compass: Business Value, Planning, and Enterprise Roadmap
Service-Oriented Architecture Compass: Business Value, Planning, and Enterprise Roadmap
Model-driven business transformation and the semantic web
Communications of the ACM - The semantic e-business vision
Management of the service-oriented-architecture life cycle
IBM Systems Journal
A research manifesto for services science
Communications of the ACM - Services science
What academic research tells us about service
Communications of the ACM - Services science
The evolution and discovery of services science in business schools
Communications of the ACM - Services science
Service systems, service scientists, SSME, and innovation
Communications of the ACM - Services science
Enterprise agility and the enabling role of information technology
European Journal of Information Systems - Including a special section on business agility and diffusion of information technology
Service-Oriented Distributed Data Mining
IEEE Internet Computing
Journal of Management Information Systems
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Enterprise model management and next generation decision support
Decision Support Systems
Information Systems Research
Strategic IT Investments: The Impact of Switching Cost and Declining IT Cost
Management Science
Marketing Models of Service and Relationships
Marketing Science
Making Design Rules: A Multidomain Perspective
Organization Science
Grid Computing Infrastructures and their Value for Risk Management
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Software as a Service: Implications for Investment in Software Development
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Valuating Software Service Development: Integrating COCOMO II and Real Options Theory
ICSEW '07 Proceedings of the 29th International Conference on Software Engineering Workshops
Service oriented architectures: approaches, technologies and research issues
The VLDB Journal — The International Journal on Very Large Data Bases
Journal of Management Information Systems
What Do You Know? Rational Expectations in Information Technology Adoption and Investment
Journal of Management Information Systems
Contingency Pricing for Information Goods and Services Under Industrywide Performance Standard
Journal of Management Information Systems
Journal of Management Information Systems
Prioritizing a Portfolio of Information Technology Investment Projects
Journal of Management Information Systems
Poaching and the Misappropriation of Information: Transaction Risks of Information Exchange
Journal of Management Information Systems
Computing as Utility: Managing Availability, Commitment, and Pricing Through Contingent Bid Auctions
Journal of Management Information Systems
Just Right Outsourcing: Understanding and Managing Risk
Journal of Management Information Systems
International Journal of Electronic Commerce
Economics and Electronic Commerce: Survey and Directions for Research
International Journal of Electronic Commerce
Managing Information Technology Investment Risk: A Real Options Perspective
Journal of Management Information Systems
The Black Swan: The Impact of the Highly Improbable
The Black Swan: The Impact of the Highly Improbable
Design of Service Systems under Variability: Research Issues
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Electronic Commerce Research and Applications
Understanding evolution in technology ecosystems
Communications of the ACM
ORGs for Scalable, Robust, Privacy-Friendly Client Cloud Computing
IEEE Internet Computing
Electronic Commerce Research and Applications
An Empirical Investigation of Third-Party Seller Rating Systems in E-Commerce: The Case of buySAFE
Journal of Management Information Systems
Risk Management of Contract Portfolios in IT Services: The Profit-at-Risk Approach
Journal of Management Information Systems
Journal of Management Information Systems
Manufacturing & Service Operations Management
Journal of Management Information Systems
IT project portfolio optimization: a risk management approach to software development governance
IBM Journal of Research and Development
Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts
Journal of Management Information Systems
A service oriented architecture for deploying and managing network services
ICSOC'05 Proceedings of the Third international conference on Service-Oriented Computing
Analysis and evaluation of service oriented architectures for digital libraries
DELOS'04 Proceedings of the 6th Thematic conference on Peer-to-Peer, Grid, and Service-Orientation in Digital Library Architectures
SLA management in a service oriented architecture
ICCSA'05 Proceedings of the 2005 international conference on Computational Science and Its Applications - Volume Part IV
IEEE Journal on Selected Areas in Communications
Electronic Commerce Research and Applications
Design science in service research: a framework-based review of IT artifacts in Germany
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Assurance Seals, On-Line Customer Satisfaction, and Repurchase Intention
International Journal of Electronic Commerce
Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System
International Journal of Electronic Commerce
Customer Information Sharing with E-Vendors: The Roles of Incentives and Trust
International Journal of Electronic Commerce
Automatic Service Agreement Negotiators in Open Commerce Environments
International Journal of Electronic Commerce
Connecting IT Services Operations to Services Marketing Practices
Journal of Management Information Systems
Multitask Agency, Modular Architecture, and Task Disaggregation in SaaS
Journal of Management Information Systems
Coordination Strategies in an SaaS Supply Chain
Journal of Management Information Systems
Understanding the Economic Potential of Service-Oriented Architecture
Journal of Management Information Systems
Managers' Judgments of Performance in IT Services Outsourcing
Journal of Management Information Systems
A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking
Journal of Management Information Systems
Implementing Service-Oriented Architecture in Organizations
Journal of Management Information Systems
Demand Information Sharing in Heterogeneous IT Services Environments
Journal of Management Information Systems
What drives global ICT adoption? Analysis and research directions
Electronic Commerce Research and Applications
Using online search data to forecast new product sales
Decision Support Systems
Journal of Management Information Systems
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
Adaptive learning in service operations
Decision Support Systems
Information Systems and e-Business Management
Journal of Management Information Systems
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
Hybrid Relational-Contractual Governance for Business Process Outsourcing
Journal of Management Information Systems
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The increasing importance of information technology (IT) services in the global economy prompts researchers in the field of information systems (IS) to give special attention to the foundations of managerial and technical knowledge in this emerging arena of knowledge. Already we have seen the computer science discipline embrace the challenges of finding new directions in design science toward making services-oriented computing approaches more effective, setting the stage for the development of a new science-service science, management, and engineering (SSME). This paper addresses the issues from the point of view of service science as a fundamental area for IS research. We propose a robust framework for evaluating the research on service science, and the likely outcomes and new directions that we expect to see in the coming decade. We emphasize the multiple roles of producers and consumers of services-oriented technology innovations, as well as value-adding seller intermediaries and systems integrators, and standards organizations, user groups, and regulators as monitors. The analysis is cast in multidisciplinary terms, including computer science and IS, economics and finance, marketing, and operations and supply chain management. Evaluating the accomplishments and opportunities for research related to the SSME perspective through a robust framework enables in-depth assessment in the present, as well as an ongoing evaluation of new knowledge in this area, and the advancement of the related management practice capabilities to improve IT services in organizations.