Pricing computer services: queueing effects
Communications of the ACM
Optimal incentive-compatible priority pricing for the M/M/1 queue
Operations Research
Externalities, Tangible Externalities, and Queue Disciplines
Management Science
Value of Information in Capacitated Supply Chains
Management Science
Managing Supply Chain Demand Variability with Scheduled Ordering Policies
Management Science
Benefits and Costs of Adopting Usage-Based Pricing in a Subnetwork
Information Technology and Management
Estimating Internet Users' Demand Characteristics
Computational Economics
A Two Priority Queue with Crossover Feedback
Queueing Systems: Theory and Applications
IEEE/ACM Transactions on Networking (TON)
Integrating User Preferences and Real-Time Workload in Information Services
Information Systems Research
Information Systems Research
Information Sharing in a Supply Chain with Horizontal Competition
Management Science
The Value of Information Sharing in a Two-Level Supply Chain
Management Science
Supply Chain Inventory Management and the Value of Shared Information
Management Science
Designing Supply Contracts: Contract Type and Information Asymmetry
Management Science
Performance-Contingent Pricing for Broadband Services
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Computing as Utility: Managing Availability, Commitment, and Pricing Through Contingent Bid Auctions
Journal of Management Information Systems
Fundamentals of Queueing Theory
Fundamentals of Queueing Theory
An Interdisciplinary Perspective on IT Services Management and Service Science
Journal of Management Information Systems
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In an information technology services outsourcing arrangement, variance in demand volume and individual user preferences pose significant challenges to the provider organization in making resource allocation decisions. Such variations affect service levels, especially under fixed resource constraints. We explore the possible role of periodic demand information sharing and subsequent resource-level adjustments as a means of addressing issues arising from demand variation. As information exchange alters the dynamics of the relationship between the customer and provider organizations, incorporating information sharing in service-level agreements requires modifying current pricing schemes. A pricing heuristic is developed and tested under varying levels of information accuracy and granularity. The heuristic is shown to provide better economic welfare for both participants in comparison to the baseline pricing strategies considered. Also, it is shown that information, even at a coarse level of granularity, is very effective in providing stable service levels-a finding that is encouraging for enhanced collaborations between customer and provider organizations in outsourcing arrangements.