Pricing computer services: queueing effects
Communications of the ACM
Fundamentals of queueing theory (2nd ed.).
Fundamentals of queueing theory (2nd ed.).
Optimal incentive-compatible priority pricing for the M/M/1 queue
Operations Research
User delay costs and internal pricing for a service facility
Management Science
A study of priority pricing in multiple service class networks
SIGCOMM '91 Proceedings of the conference on Communications architecture & protocols
Boom, bust, and failures to learn in experimental markets
Management Science
Externalities, Tangible Externalities, and Queue Disciplines
Management Science
The untapped potential of IT chargeback
MIS Quarterly
A Two Priority Queue with Crossover Feedback
Queueing Systems: Theory and Applications
IEEE/ACM Transactions on Networking (TON)
Integrating User Preferences and Real-Time Workload in Information Services
Information Systems Research
Information Systems Research
Optimal pricing policies of web-enabled application services
Decision Support Systems
An analysis of the optimal number of servers in distributed client/server environments
Decision Support Systems
Analysis of a static pricing scheme for priority services
IEEE/ACM Transactions on Networking (TON)
Performance-Contingent Pricing for Broadband Services
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Computing as Utility: Managing Availability, Commitment, and Pricing Through Contingent Bid Auctions
Journal of Management Information Systems
An Analysis of Incentives for Network Infrastructure Investment Under Different Pricing Strategies
Information Systems Research
Demand Information Sharing in Heterogeneous IT Services Environments
Journal of Management Information Systems
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
A methodology for web services-based SOA realisation
International Journal of Business Information Systems
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks
Journal of Management Information Systems
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A key feature of service-oriented models of information technology is the promise of prespecified quality levels enforceable via service level agreements (SLAs). This poses difficult management problems when considerable variability exists in user preferences and service demand within any organization. Because variance in expectations impact service levels, effective pricing and resource allocation mechanisms are needed to deliver services at the promised quality level. In this paper, we propose a mechanism for SLA formulation that is responsive to demand fluctuations and user preference variance, with the objective of maximizing organizational welfare of the participants. This formulation features a dynamic priority based price-penalty scheme targeted to individual users. An analytical model is presented and evaluated for effectiveness of a proposed dynamic priority-based pricing scheme vis-à-vis a baseline fixed-price single-quality level SLA. Simulations using data from an existing SLA is used to provide evidence that the proposed dynamic pricing scheme is likely to be more effective than a fixed-price approach from a system welfare perspective.