Cooperation in Service Systems
Operations Research
Demand Information Sharing in Heterogeneous IT Services Environments
Journal of Management Information Systems
The Aumann-Shapley price mechanism for allocating congestion costs
Operations Research Letters
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Externalities are the (marginal) costs that a user of a common resource imposes on others. We introduce the efficient measure of tangible externalities that are the costs that a user imposes on others while being served. Then, for a single server queueing system under various service disciplines, we compute the expected externalities and the expected tangible externalities conditioning on the length of the service requirement.