Knowledge worker constraints in the productive use of information technology
ACM SIGCPR Computer Personnel
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Journal of Management Information Systems
An Interdisciplinary Perspective on IT Services Management and Service Science
Journal of Management Information Systems
Fuzzy Modeling of Service System Engagements
Service Science
A Model for Estimating Productivity in Service Systems
Service Science
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