Scientific American
Decision support systems: the next decade
Decision Support Systems
Profitability and information technology capital intensity on the insurance industry
Proceedings of the Twenty-First Annual Hawaii International Conference on Applications Track
The productivity paradox of information technology
Communications of the ACM
Assessing the impact of information technology on organizational performance
Strategic information technology management
Is user satisfaction a valid measure of system effectiveness?
Information and Management
Explaining the role of user participation in information system use
Management Science
Unused relevant information in research and development
Journal of the American Society for Information Science
IT divergence in reengineering support: performance expectations vs. perceptions
Information and Management
Journal of Global Information Management
Planning information technology—knowledge worker systems
Management Science
The squandered computer: evaluating the business alignment of information technologies
The squandered computer: evaluating the business alignment of information technologies
A review of research in group support systems: leaders, approaches and directions
Decision Support Systems
The Computer Revolution: An Economic Perspective
The Computer Revolution: An Economic Perspective
Information Systems Concepts for Management
Information Systems Concepts for Management
Analyzing cost-effectiveness of organizations: the impact of information technology spending
Journal of Management Information Systems - Special section: Strategic and competitive information systems
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The impact of Information Technology on managing enterprises continues unabated. Realizing the potential of IT has become a critical concern as the investments mount exponentially. The prosperity of organizations requires that IT resources are used productively by people.This study tests for constraints in the productive use of Information Technology by knowledge workers in organizations. The QRS® NUD*IST™ analysis package is used to analyze one hundred and twenty-five knowledge workers' written assessments. The non-directive assessments identified infrastructure, technical, information, and task categories of issues. The sub-categories of these issues lead to the identification of the structure of constraints.Information Technology can be better utilized to address users needs. The analyses reveal that infrastructure issues are critical. Organizations are not providing support necessary to utilize IT effectively. Technical issues are also important. The expected advantages of IT, such as speed and reliability, do not match knowledge workers expectations. Instead, they are perceived as constraints. The gap between expected and realized IT capabilities is much larger than expected. This leads to difficulties in alienation, anxiety, overload, and lower productivity. Knowledge workers offered their own solutions to resolving the principal, and sub-categories of constraints. Their views provide the basis for addressing practical problems and future research directions in improving knowledge worker productivity using Information Technology.