Expert systems: tools and applications
Expert systems: tools and applications
Expert systems in the future: the redistribution of power
Journal of Systems Management
DISPLAN: designing a usable medical expert system
Expert systems human issues
Expert systems human issues
Managing MIS implementation: identifying and removing barriers to use
Managing MIS implementation: identifying and removing barriers to use
The implementation of expert systems: a survey of successful implementations
ACM SIGMIS Database
An application of expectancy theory for assessing user motivation to utilize an expert system
Journal of Management Information Systems - Special issue: Collaboration technology, modeling, and end-user computing for the 1990s
Implementation and use of expert systems in organizations: perceptions of knowledge engineers
Journal of Management Information Systems
Early expert systems: where are they now?
MIS Quarterly
Learning and Memory
Designing Complex Organizations
Designing Complex Organizations
Knowledge worker constraints in the productive use of information technology
ACM SIGCPR Computer Personnel
European Journal of Information Systems - Special issue: Making enterprise systems work
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Implementation costs of IS-enabled organizational change
Information and Organization
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
Motivation for using search engines: A two-factor model
Journal of the American Society for Information Science and Technology
Testing Klein and Sorra's innovation implementation model: An empirical examination
Journal of Engineering and Technology Management
International Journal of Business Information Systems
A demands-resources model of work pressure in IT student task groups
Computers & Education
A technology empowerment model for engineering work
ACM SIGMIS Database
IS Avoidance in Health-Care Groups: A Multilevel Investigation
Information Systems Research
An open source usability maturity model (OS-UMM)
Computers in Human Behavior
Journal of Organizational and End User Computing
Imaginal and emotional experiences in pleasure-oriented IT usage: A hedonic consumption perspective
Information and Management
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What motivates use of an expert system? Recent studies have found that the anticipated performance benefits of using an expert system -- such as increases in decision quality, consistency, and speed of decision making -- can lead to increases in expected usage. But is motivation limited to performance benefits? Findings in job design theory suggest that other factors -- such as increasing a user's sense of control over a task or making a task less routine -- might also have an impact. If so, understanding these factors could be extremely valuable to managers seeking to build expert systems that will be readily accepted by users. This paper synthesizes findings from expert systems, information systems, and job design research to model how the task change experienced by an expert systems user during adoption can affect that user's motivation to continue using the system. Using existing task constructs from the job design literature, a simplified version of the model is operationalized and tested on a data set of expert systems (all constructed in the early and mid-1980s) for which extensive quantitative and qualitative task change data was available, as well as data on systems usage. The findings suggest significant relationships between the nature of the task changes associated with adoption and long-term usage of the systems, all consistent with the predictions of the job design literature. The study, therefore, concludes that a job design perspective of expert systems adoption can be a valuable tool in predicting user acceptance and, ultimately, systems usage.