Management information systems: conceptual foundations, structure, and development (2nd ed.)
Management information systems: conceptual foundations, structure, and development (2nd ed.)
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Expert systems: perils and promise
Communications of the ACM
Business implications of knowledge-based systems. part II
ACM SIGMIS Database
Managing prototype knowledge/expert system projects
Communications of the ACM
Putting expert systems to work
Harvard Business Review
Expert systems in business: a practical approach
Expert systems in business: a practical approach
Managerial influence in the implementation of new technology
Management Science
Expert systems for configuration at Digital: XCON and beyond
Communications of the ACM
XSEL'S progress: the continuing journey of an expert system
XSEL'S progress: the continuing journey of an expert system
The rise of the expert company
The rise of the expert company
AI Expert
Decision support systems in Singapore: issues in their management and their beneficial contributions
Information and Management
Information systems implementation: testing a structural model
Information systems implementation: testing a structural model
Implementation and use of expert systems in organizations: perceptions of knowledge engineers
Journal of Management Information Systems
Implementation: The Key to Successful Information Systems
Implementation: The Key to Successful Information Systems
Decision Support and Expert Systems: Managerial Perspectives
Decision Support and Expert Systems: Managerial Perspectives
Creating Expert Systems for Business and Industry
Creating Expert Systems for Business and Industry
Expert System Development: A Retrospective View of Five Systems
IEEE Expert: Intelligent Systems and Their Applications
Early expert systems: where are they now?
MIS Quarterly
Critical success factors in expert system development: a case study
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Management support system effectiveness: further empirical evidence
Journal of the AIS
A maturity model for the implementation of software process improvement: an empirical study
Journal of Systems and Software - Special issue: The new context for software engineering education and training
Journal of Systems and Software
Assessing expert systems impact on users' jobs
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Knowledge management systems and organizational change management: the case of siemens sharenet
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
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A descriptive mail survey of managers of work groups using expert system (ES) technology was performed to gain insight into the management of the ES implementation process. This article presents survey results representing 45 different ES projects that have been successfully implemented in organizations. Each of the managers was asked to evaluate the importance of 13 factors to ES implementation success and to report on the organizational climate and practices related to ES implementation. The survey results are generally consistent with earlier implementation research and indicate that successful ES implementation requires management attention to a combination of organizational factors, implementation activities, and technical factors. Implementation practices that were associated with the successful ES implementations were commitment to the ES project, user participation, and management support.