A guide to expert systems
Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
Expert systems: tools and applications
Expert systems: tools and applications
Price and value of decision support systems
MIS Quarterly
Training end users: an exploratory study
MIS Quarterly
End user perceptions of DSS training and DSS usage
Journal of Systems Management
Decision support system effectiveness: a review and an empirical test
Management Science
Managerial influence in the implementation of new technology
Management Science
Implementing real world expert systems
AI Expert
Developing knowledge-based systems: reorganizing the system development life cycle
Communications of the ACM
The rise of the expert company
The rise of the expert company
Rethinking the concept of user involvement
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
AI Expert
Developing and managing expert systems: proven techniques for business and industry
Developing and managing expert systems: proven techniques for business and industry
The systems analyst as a knowledge engineer: can the transition be successfully made?
SIGBDP '90 Proceedings of the 1990 ACM SIGBDP conference on Trends and directions in expert systems
Selecting expert-system applications
AI Expert
Expert systems for business and management
Expert systems for business and management
The implementation of expert systems: a survey of successful implementations
ACM SIGMIS Database
Selection of a good expert system shell for instructional purposes in business
Information and Management
Selecting expert system development techniques
Information and Management
Implementation and use of expert systems in organizations: perceptions of knowledge engineers
Journal of Management Information Systems
Integrating artificial neural networks with rule-based expert systems
Decision Support Systems - Special issue on neural networks for decision support
Power, politics, and MIS implementation
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
Information systems curriculum recommendations for the 80s: undergraduate and graduate programs
Communications of the ACM
Introduction to Expert Systems
Introduction to Expert Systems
Decision Support and Expert Systems: Management Support Systems
Decision Support and Expert Systems: Management Support Systems
Critical success factors in expert system development: a case study
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
The relation of agenda creation and use to group support system experience
ACM SIGMIS Database
Modeling use of enterprise resource planning systems: a path analytic study
European Journal of Information Systems
Quality and effectiveness in web-based customer support systems
Information and Management
Advanced topics in end user computing
Important human factors for systems development success: a user focus
Strategies for managing IS/IT personnel
User participation in decision support systems development: influencing system outcomes
European Journal of Information Systems
Web-based expert systems: benefits and challenges
Information and Management
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Factors that contribute to management support system success: An analysis of field studies
Decision Support Systems
Exploring the influence of perceptual factors in the success of web-based spatial DSS
Decision Support Systems
Decision support for university enrollment management: Implementation and experience
Decision Support Systems
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
The impacts of user review on software responsiveness: Moderating requirements uncertainty
Information and Management
A review of the factors which influence the use and usefulness of information systems
Environmental Modelling & Software
The priority factor model for customer relationship management system success
Expert Systems with Applications: An International Journal
Web-based expert systems: benefits and challenges
Information and Management
Journal of Systems and Software
Using group support systems for developing a knowledge-based explanation facility
International Journal of Information Management: The Journal for Information Professionals
Deriving knowledge representation guidelines by analyzing knowledge engineer behavior
Decision Support Systems
An Exploratory Assessment of the Use and Benefits of ESDLC in Practice
Information Resources Management Journal
A Comparison of Implementation Resistance Factors for DMSS Versus Other Information Systems
Information Resources Management Journal
International Journal of Business Information Systems
Hi-index | 0.00 |
As the widespread use and company dependency on expert systems (ES) incease, so does the need to assess their value and to ensure implementation success. This study identifies and empirically tests eight major variables proposed in the literature as determinants of ES success, in this case measured in terms of user satisfactions. IBM's Corporate Manufacturing Expert Systems Project Center collected information from 69 project managers to support the study. The results clearly support the hypothesized relationships and suggest the need for ES project managers to pay special attention to these determinants of ES implementation success. ES success is directily related to the quality of developers and the ES shells used, end-user characteristcs, and degree of user involvement in ES development, as each has been defined in this study. For exploratory purposes, the component items for each of these major variables were correlated with the components of user satisfaction. Based on the results, several recommendations are proposed for ES project managers to enhance the likelihood of project success, including: adding problem difficulty as a criteriaon for ES application selection; increasing ES developer training to improve people skills; having the ability to model and use a systems approach in solving business problems; sharping end-user attitudes and expectations regarding ES; improving the selction of domain experts; more thoroughly understanding the ES impact on end-user jobs; restricting the acquistion of ES shells based on a rpopsoed set of criteria; and ensuring a proper match of ES development techniques and tools to the business problem at hand.