The use of artificial intelligence by the U.S. Navy: case study of a failure

Exploring the factors associated with expert systems success

MIS Quarterly

What happens when a medical office information system fails

ACM SIGCAS Computers and Society

Issues arising from medical system's failure

ACM SIGSOFT Software Engineering Notes

Assessing expert systems impact on users' jobs

Journal of Management Information Systems - Special section: Toward a theory of business process change management