A guide to expert systems
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
Determinants of the effectiveness of personal decision support systems
Information and Management
Expert systems: tools and applications
Expert systems: tools and applications
Managerial influence in the implementation of new technology
Management Science
Implementing real world expert systems
AI Expert
Developing knowledge-based systems: reorganizing the system development life cycle
Communications of the ACM
AI Expert
Developing and managing expert systems: proven techniques for business and industry
Developing and managing expert systems: proven techniques for business and industry
The systems analyst as a knowledge engineer: can the transition be successfully made?
SIGBDP '90 Proceedings of the 1990 ACM SIGBDP conference on Trends and directions in expert systems
Selecting expert-system applications
AI Expert
The implementation of expert systems: a survey of successful implementations
ACM SIGMIS Database
Selection of a good expert system shell for instructional purposes in business
Information and Management
Selecting expert system development techniques
Information and Management
Implementation and use of expert systems in organizations: perceptions of knowledge engineers
Journal of Management Information Systems
The measurement of user information satisfaction
Communications of the ACM
Information systems curriculum recommendations for the 80s: undergraduate and graduate programs
Communications of the ACM
Introduction to Expert Systems
Introduction to Expert Systems
Decision Support and Expert Systems: Managerial Perspectives
Decision Support and Expert Systems: Managerial Perspectives
System analysis skills hierarchy
ACM SIGCPR Computer Personnel
Trust and technology in virtual teams
Advanced topics in information resources management
The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Impact of User Satisfaction and Trust on Virtual Team Members
Information Resources Management Journal
International Journal of Business Information Systems
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A comprehensive list of ten major expert systems (ES) related factors likely to affect users' jobs has been defined, including problem importance, problem difficulty, developer skill, domain expert quality, user characteristics, user satisfaction, shell quality, user involvement, management support, and system usage. Impact on the job has been defined in terms of eleven items dealing with changes in job importance, amount of work, accuracy requirements, skills needed, job appeal, feed-back about performance, freedom in how to do the job, opportunity for advancement, job security, relation with peers, and job satisfaction. Data were collected on sixtynine expert systems developed through IBM's Corporate Manufacturing Expert Systems Project Center in San Jose, California. The results show that the major variables having the most impact on users' jobs are problem importance, problem difficulty, domain expert quality, user satisfaction with the ES, shell quality, and user involvement in ES development. Based on the results, recommendations are made for corporate and ES development managers to increase the likelihood that ES will have a desirable impact on users' jobs.