A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Information technology and organisational change
Information technology and organisational change
Validation of a user satisfaction instrument for office automation success
Information and Management
Improving organization absorption of emerging technologies: a socio-technical approach
Information technology and organizations
User information satisfaction: IS implementability and effectiveness
Information and Management
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
User satisfaction with information systems: a research framework
Human factors in information systems
Task-technology fit and individual performance
MIS Quarterly
An expanded instrument for evaluating information system success
Information and Management
Information Resources Management Journal
Information Processing and Management: an International Journal
User information satisfaction, job satisfaction and computer background: an exploratory study
Information and Management
Information systems success measurement
Information systems success measurement
Issues and opinion on structural equation modeling
MIS Quarterly
An application of the cusp catastrophe model to user information satisfaction
Information and Management
A conceptual development of process and outcome user satisfaction
Information Resources Management Journal
Utilization and user satisfaction in end-user computing: a task contingent model
Information Resources Management Journal
International Journal of Human-Computer Studies
The measurement of user information satisfaction
Communications of the ACM
Information Systems
End-User Information Systems: Perspectives for Managers and Information Systems Professionals
End-User Information Systems: Perspectives for Managers and Information Systems Professionals
An empirical test of the DeLone-McLean model of information system success
ACM SIGMIS Database
Assessing expert systems impact on users' jobs
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Management Information Systems with MISource v2 + PowerWeb
Management Information Systems with MISource v2 + PowerWeb
Managing Information Systems: Strategy and Organisation
Managing Information Systems: Strategy and Organisation
Managing culture creep: Toward a strategic model of user IT culture
The Journal of Strategic Information Systems
Adoption of Open Source Software: The role of social identification
Decision Support Systems
Gender-specific on-line shopping preferences
Electronic Commerce Research
Journal of Engineering and Technology Management
A model for measuring e-learning systems success in universities
Expert Systems with Applications: An International Journal
International Journal of Information Management: The Journal for Information Professionals
Information Systems Use: Construct conceptualization and scale development
Computers in Human Behavior
User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
Information Systems Research
Business intelligence success: The roles of BI capabilities and decision environments
Information and Management
Information Systems Service Quality, Zone of Tolerance, and User Satisfaction
Journal of Organizational and End User Computing
Understanding User Dissatisfaction: Exploring the Role of Fairness in IT-Enabled Change
Journal of Organizational and End User Computing
Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World Services
Journal of Management Information Systems
Journal of Organizational and End User Computing
Journal of Organizational and End User Computing
Para-social relationships and continuous use of mobile devices
International Journal of Mobile Communications
Understanding the role of satisfaction in the formation of perceived switching value
Decision Support Systems
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End user satisfaction (EUS) is critical to successful information systems implementation. Many EUS studies in the past have attempted to identify the antecedents of EUS, yet most of the relationships found have been criticized for their lack of a strong theoretical underpinning. Today it is generally understood that IS failure is due to psychological and organizational issues rather than technological issues, hence individual differences must be addressed. This study proposes a new model with an objective to extend our understanding of the antecedents of EUS by incorporating three well-founded theories of motivation, namely expectation theory, needs theory, and equity theory. The uniqueness of the model not only recognizes the three different needs (i.e., work performance, relatedness, and self-development) that users may have with IS use, but also the corresponding inputs required from each individual to achieve those needs fulfillments, which have been ignored in most previous studies. This input/needs fulfillment ratio, referred to as equitable needs fulfillment, is likely to vary from one individual to another and satisfaction will only result in a user if the needs being fulfilled are perceived as "worthy" to obtain. The partial least squares (PLS) method of structural equation modeling was used to analyze 922 survey returns collected form the hotel and airline sectors. The results of the study show that IS end users do have different needs. Equitable work performance fulfillment and equitable relatedness fulfillment play a significant role in affecting the satisfaction of end users. The results also indicate that the impact of perceived IS performance expectations on EUS is not as significant as most previous studies have suggested. The conclusion is that merely focusing on the technical soundness of the IS and the way in which it benefits employees may not be sufficient. Rather, the input requirements of users for achieving the corresponding needs fulfillments also need to be examined.