Task-technology fit and individual performance
MIS Quarterly
Understanding user evaluations of information systems
Management Science
Assessing IT usage: the role of prior experience
MIS Quarterly
An empirical study of the impacts of integrating business planning and information systems planning
European Journal of Information Systems
Criticality of data quality as exemplified in two disasters
Information and Management
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Inter-Organizational Information Systems Research: A Critical Review and an Integrative Framework
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Social Science Computer Review
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
Time-critical information services
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Collaborative adhocracies and mix-and-match technologies in emergency management
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
Advances in multi-agency disaster management: Key elements in disaster research
Information Systems Frontiers
The role of centrality in ambulance dispatching
Decision Support Systems
A decision support system for public logistics information service management and optimization
Decision Support Systems
Hi-index | 0.02 |
This paper examines and extends the theory of information systems success in the context of large-scale disaster management (DM) for public safety. In the recent past, various evaluation reports on DM efforts have concluded that information quality and system quality are major hurdles for efficient and effective multi-agency DM and are critical antecedents for information systems (IS) success. In contrast to the wealth of literature on IS success in profit-oriented business environments, research regarding drivers of public sector IS success is scarce. This research develops and empirically tests a model that explains IS usage intention as a reflective measure of IS success in the public sector DM domain. In this paper, the effects of the expected value of IS for the entire group of collaborating DM agencies, task support, user satisfaction, and three specific information/service quality dimensions on usage intention are examined. Data was collected from emergency responders using a questionnaire survey method during multi-agency, cross-national DM exercises at the Dutch-German border. The results of the data analysis revealed that expected group value is a key determinant of intention to use in the public sector DM domain. The data analysis also showed that perceived task support only has an indirect effect, through user satisfaction, on the usage intention. These findings imply that previously suggested IS success models for business environments are likely to fall short in their explanatory power and applicability for highly volatile complex disaster environments that require immediate coordinated responses from a large number of organizations. Possible directions for future research are also discussed along with other findings and implications.