Perceived risks, counter-beliefs, and intentions to use anti-/counter-terrorism websites: An exploratory study of government-citizens online interactions in a turbulent environment

Authors:
JinKyu Lee;H. Raghav Rao
Affiliations:
Management Science and Information Systems, Spears School of Business, Oklahoma State University, OK, USA;Management Science and Systems, School of Management, University at Buffalo, Buffalo, NY, USA
Venue:
Decision Support Systems
Year:
2007

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Abstract

This study examines the relationships between various risks, beliefs, and behavioral intentions that are related to citizens' use of anti-/counter-terrorism e-Government websites. The data was collected through two surveys within a one-year interval - before and after the Iraqi regime was expelled by the US coalition army. The results suggest that perceived privacy risk from an anti/counter-terrorism authority is the major obstacle in citizen-to-government anti/counter-terrorism information flow, while citizens' belief in the authority's domain competence greatly influences citizens' dependence on anti/counter-terrorism website information. Other findings and implications are discussed, and directions for future research are suggested.