Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
An empirical study of the efficacy of a computerized negotiation support system (NSS)
Decision Support Systems
The implications of online investing
Communications of the ACM
The effect of task complexity and conflict handling styles on computer-supported negotiations
Information and Management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Customer Satisfaction in Virtual Environments: A Study of Online Investing
Management Science
Information Systems Research
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
Choice of Transaction Channels: The Effects of Product Characteristics on Market Evolution
Journal of Management Information Systems
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Information Resources Management Journal
A framework for delivering personalized e-government services from a citizen-centric approach
Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services
Privacy requirements engineering for trustworthy e-government services
TRUST'10 Proceedings of the 3rd international conference on Trust and trustworthy computing
Diversity and diffusion of theories, models, and theoretical constructs in egovernment research
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Assurance Seals, On-Line Customer Satisfaction, and Repurchase Intention
International Journal of Electronic Commerce
Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs
International Journal of Electronic Government Research
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Inspired by ever evolving information technologies and the myriad of successful business cases that reap the benefit of new technologies, many governments around the world have jumped on the bandwagon of electronic government (e-Gov). However, there has been little academic research regarding the types and conditions of e-Gov services that are acceptable to the public. This paper synthesizes a model of e-Gov compliance services acceptance by critically integrating prior research along with the distinctive characteristics of the online government services context. The study posits that different levels of task complexity involved in various e-Gov compliance processes can lead citizens to use different decision criteria and empirically examines the differing acceptance decision patterns of potential e-Government service users in two compliance service domains. The results reveal that citizens do adopt different decision criteria for different levels of task complexity, suggesting that functional usefulness of e-Gov services becomes a more important criterion for online services that involve difficult tasks. In contrast, the service provider's competence in online operations becomes a more important factor for simple tasks. Several other findings and future research directions are also discussed.