A framework for delivering personalized e-government services from a citizen-centric approach

Authors:
Malak Al-hassan;Haiyan Lu;Jie Lu
Affiliations:
University of Technology, Sydney, Broadway, NSW, Australia;University of Technology, Sydney, Broadway, NSW, Australia;University of Technology, Sydney, Broadway, NSW, Australia
Venue:
Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services
Year:
2009

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Abstract

E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples.