A strategic perspective of electronic democracy
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Governments are providing citizens with portals so that they can access provided electronic services. To this end, governments aim at personalizing the services of each citizen with regard to its profile. This paper proposes a new conceptual framework for services personalization. The framework combines several recommendation techniques that use several data sources i.e. citizen profile, social media citizen's interactions, users profiles databases and services databases. The proposed framework has the novelty to combine three main components: citizen centred approach, recommendation systems, and the use of social media to better identify the profile of a citizen.