Knowledge management applied to e-government services: the use of an ontology

Authors:
John Fraser;Nick Adams;Ann Macintosh;Andy McKay-Hubbard;Tomás Pariente Lobo;Pablo Fernandez Pardo;Rafael Cañadas Martínez;Jesús Sobrado Vallecillo
Affiliations:
International Teledemocracy Centre, Napier University, Edinburgh, Scotland;International Teledemocracy Centre, Napier University, Edinburgh, Scotland;International Teledemocracy Centre, Napier University, Edinburgh, Scotland;International Teledemocracy Centre, Napier University, Edinburgh, Scotland;Indra A.S., Madrid, España;Indra A.S., Madrid, España;Indra A.S., Madrid, España;Indra A.S., Madrid, España
Venue:
KMGov'03 Proceedings of the 4th IFIP international working conference on Knowledge management in electronic government
Year:
2003

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Abstract

This paper is about the development and use of an ontology of e-government services. We identify the knowledge required to deliver e-government transaction services. Based on the SmartGov project, we describe the use of a domain map to assist in knowledge management and motivate the use of an ontology as a domain map. We describe the development of the e-government service ontology and give a few examples of its definitions. We explain why the SmartGov project has adopted taxonomies, derived from the ontology, as its domain map. We highlight issues in ontology development and maintenance.