Supporting effective operation of e-governmental services through workflow and knowledge management

Authors:
Dong Yang;Lixin Tong;Yan Ye;Hongwei Wu
Affiliations:
Department of Industrial Engineering, Shanghai Jiao Tong University, Shanghai, China;Department of Industrial Engineering, Shanghai Jiao Tong University, Shanghai, China;Department of Industrial Engineering, Shanghai Jiao Tong University, Shanghai, China;Department of Industrial Engineering, Shanghai Jiao Tong University, Shanghai, China
Venue:
WISE'06 Proceedings of the 7th international conference on Web Information Systems
Year:
2006

Citing 9
Cited 1

An overview of workflow management: from process modeling to workflow automation infrastructure

Distributed and Parallel Databases - Special issue on software support for work flow management
Knowledge engineering and management: the CommonKADS methodology

Knowledge engineering and management: the CommonKADS methodology
Workflow management: models, methods, and systems

Workflow management: models, methods, and systems
Understanding and Modelling Flexibility in Administrative Processes

EGOV '02 Proceedings of the First International Conference on Electronic Government
IMPULSE: Interworkflow Model for e-Government

EGOV '02 Proceedings of the First International Conference on Electronic Government
An Integrated Platform for Realising One-Stop Government: The eGOV Project

DEXA '01 Proceedings of the 12th International Workshop on Database and Expert Systems Applications
Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes

HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 5 - Volume 5
Knowledge management applied to e-government services: the use of an ontology

KMGov'03 Proceedings of the 4th IFIP international working conference on Knowledge management in electronic government
Supporting rule system interoperability on the semantic web with SWRL

ISWC'05 Proceedings of the 4th international conference on The Semantic Web

Empowering citizens in public service design and delivery: a reference model and methodology

ServiceWave'10 Proceedings of the 2010 international conference on Towards a service-based internet

Quantified Score

Hi-index	0.00

Visualization

Abstract

The improvement in efficiency of governmental administrative processes is a key to successful application of e-government. Workflow technology offers such a mean to realize automation of business processes. However, it is inappropriate to employ workflow technology alone for automating governmental processes that are typically of knowledge-intensive characteristics. In this paper, we study an approach of automating or semi-automating e-governmental processes by combining workflow technology and knowledge management, especially semantic web technology such as OWL, SWRL. The proposed approach can be classified into several parts: (1) The government processes are modeled using UML activity diagram with extended UML profiles. (2) The Problem-Solving-Method (PSM) tasks are represented with OWL-S. (3) The application ontology for applying for social security cards is developed in OWL. 4) Based on the proposed approach, the architecture of knowledge-driven e-governmental processes management system is presented and a prototype system is implemented using workflow engines, Jena and JESS.