The Rational Unified Process: An Introduction
The Rational Unified Process: An Introduction
Service-Oriented Architecture: Concepts, Technology, and Design
Service-Oriented Architecture: Concepts, Technology, and Design
SOAF: An Architectural Framework for Service Definition and Realization
SCC '06 Proceedings of the IEEE International Conference on Services Computing
Service-oriented design and development methodology
International Journal of Web Engineering and Technology
Service-Oriented Modeling: Service Analysis, Design, and Architecture
Service-Oriented Modeling: Service Analysis, Design, and Architecture
A Model for Designing Generic Services
SCC '09 Proceedings of the 2009 IEEE International Conference on Services Computing
Supporting effective operation of e-governmental services through workflow and knowledge management
WISE'06 Proceedings of the 7th international conference on Web Information Systems
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The importance of public service delivery for improving the relationship between governments and their citizens has been recently recognized as a major challenge for e-Government research. In this paper, we propose a new reference model and an associated governance methodology where citizens' opinions directly impact the service delivery decision-making process. Our proposal supports iterative development of public services; starting from abstract citizen needs, and subsequently aligning them with the strategy of public bodies, laws and regulations through a stepwise process of reconciliation and refinement until they can be modeled, simulated, and evaluated.