Electronic Commerce Research
Consumer trust in an Internet store
Information Technology and Management
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Privacy in e-commerce: stated preferences vs. actual behavior
Communications of the ACM - Transforming China
What drives mobile commerce? An empirical evaluation of the revised technology acceptance model
Information and Management
Examination of online channel preference: using the structure-conduct-outcome framework
Decision Support Systems
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Examining customers' trust in online vendors and their dropout decisions: An empirical study
Electronic Commerce Research and Applications
Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective
Journal of Management Information Systems
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
Revisiting the role of web assurance seals in business-to-consumer electronic commerce
Decision Support Systems
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
An empirical investigation of net-enabled business value
MIS Quarterly
Customer Knowledge Management and E-commerce: The role of customer perceived risk
International Journal of Information Management: The Journal for Information Professionals
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This research examines the responses of online customers to a publicized information security incident and develops a model of retreative behaviors triggered by such a security incident. The model is empirically tested using survey data from 192 users of a recently compromised website. The results of the data analyses suggest that an information security incident can cause a measurable negative impact on customer behaviors, although the impact seems to be largely limited to that particular website. The tested model of retreative behaviors indicates that perceived damage and availability of alternative shopping sources can significantly increase retreative behaviors of victimized customers, while perceived relative usefulness and ease-of-use of the website show limited effects in reducing such behaviors.