The role of affect and cognition on online consumers' decision to disclose personal information to unfamiliar online vendors

Authors:
Han Li;Rathindra Sarathy;Heng Xu
Affiliations:
Minnesota State University Moorhead, USA;Oklahoma State University, USA;Pennsylvania State University, USA
Venue:
Decision Support Systems
Year:
2011

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Abstract

Based on the privacy calculus framework and the stimulus-organism-response (S-O-R) model, this study examines online information disclosure decision as a result of affective and cognitive reactions of online consumers over several stages, i.e. an initial stage where an overall impression is formed about an unfamiliar online vendor, and a subsequent information exchange stage where information necessary to complete the ecommerce transaction will be provided to the online vendor. We found that, initial emotions formed from an overall impression of a Web site act as initial hurdles to information disclosure. Once online consumers enter the information exchange stage, fairness-based levers further adjust privacy beliefs.