Can computer personalities be human personalities?
International Journal of Human-Computer Studies
Building consumer trust online
Communications of the ACM
The psychological origins of perceived usefulness and ease-of-use
Information and Management
Communications of the ACM
Formal aspects of a generic model of trust for electronic commerce
Decision Support Systems - Special issue: Formal modeling and electronic commerce
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 1 - Volume 1
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
The development of initial trust in an online company by new customers
Information and Management
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
Information Systems Research
Privacy in e-commerce: stated preferences vs. actual behavior
Communications of the ACM - Transforming China
Sensitive information: A review and research agenda: Research Articles
Journal of the American Society for Information Science and Technology - Intelligence and Security Informatics
Personalization technologies: a process-oriented perspective
Communications of the ACM - The digital society
ACM Transactions on Computer-Human Interaction (TOCHI)
Using Multivariate Statistics (5th Edition)
Using Multivariate Statistics (5th Edition)
Decision Support Systems
An Extended Privacy Calculus Model for E-Commerce Transactions
Information Systems Research
Internet Privacy Concerns and Social Awareness as Determinants of Intention to Transact
International Journal of Electronic Commerce
The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types
International Journal of Electronic Commerce
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Internet privacy concerns and beliefs about government surveillance - An empirical investigation
The Journal of Strategic Information Systems
Journal of Management Information Systems
Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Theories in online information privacy research: A critical review and an integrated framework
Decision Support Systems
Proactive privacy practices in transition: Toward ubiquitous services
Information and Management
A multi-level model of individual information privacy beliefs
Electronic Commerce Research and Applications
Hi-index | 0.00 |
Customer information is increasingly being solicited by organizations as they try to enhance their product and service offerings. Customers are becoming increasingly protective of the information they disclose. The prior research on information disclosure has focused on privacy concerns and trust that lead to intentions to disclose. In this study, we tread new ground by examining the link between intent to disclose information and the actual disclosure. Drawing from social response theory and the principle of reciprocity, we examine how organizations can influence the strength of the link between intent and actual disclosure. We conduct an experiment using 15 pieces of information in a non-commercial context that examines voluntary individual information disclosure. Our results indicate that by implementing a reasoned dyadic condition where the organization provides reasoning on why they are collecting particular information; individuals are more likely to actually disclose more information. The results open up opportunities to go beyond intent, and study the actual disclosure of sensitive information. Organizations can use the concept of reciprocity to enhance the design of information acquisition systems.