Communications of the ACM
Relational development in computer-supported groups
MIS Quarterly
The impact of culture and gender on web sites: an empirical study
ACM SIGMIS Database
Does avatar email improve communication?
Communications of the ACM - The semantic e-business vision
ACM Transactions on Computer-Human Interaction (TOCHI)
Simulating Internet-based collaboration: A cost-benefit case study using a multi-agent model
Decision Support Systems
Because Time Matters: Temporal Coordination in Global Virtual Project Teams
Journal of Management Information Systems
Media naturalness and compensatory encoding: The burden of electronic media obstacles is on senders
Decision Support Systems
The complexity of richness: Media, message, and communication outcomes
Information and Management
Computational & Mathematical Organization Theory
International Journal of Human-Computer Studies
Designing E-Collaboration Technologies to Facilitate Compensatory Adaptation
Information Systems Management
Journal of Management Information Systems
Knowing your customers: Using a reciprocal relationship to enhance voluntary information disclosure
Decision Support Systems
Group norms, media preferences, and group meeting success: A longitudinal study
Computers in Human Behavior
Innovative ICT to improve student learning support: the case of an Austral-Asian University
International Journal of Learning Technology
Let's Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support
Information Systems Research
Journal of Management Information Systems
Journal of Management Information Systems
Journal of the American Society for Information Science and Technology
The Level Paradox of E-Collaboration: Dangers and Solutions
International Journal of e-Collaboration
The Impact of Communication Medium on Virtual Team Group Process
Information Resources Management Journal
Media Richness in Online Consumer Interactions: An Exploratory Study of Consumer-Opinion Web Sites
Information Resources Management Journal
Gender Differences in E-Learning: Communication, Social Presence, and Learning Outcomes
Journal of Organizational and End User Computing
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This study addresses three key issues related to media differences among computer-mediated groups meeting face-to-face, synchronously and asynchronously: First, do groups using different media perceive characteristics of these media differently? Second, do media-related perceptions remain static or change as they are used over time? And finally, do media differences result in performance differences, i.e., do richer media result in better performance for equivocal tasks as predicted by bandwidth theories?Some results of this study tend to support media-characteristics theories while others offer limited support for more evolutionary perspectives. For instance, initially, face-to-face groups found their medium to be warmer, have a better interface and be more effective compared to their distributed counterparts. While many of these initial perceptions lingered over time, there was one notable exception. At the start of the study, face-to-face groups rated their medium as being more effective than synchronous groups; however by the end of the study, no significant differences were apparent. Moreover, despite the persistently lower social presence of leaner media, distributed-synchronous groups performed better than their face-to-face counterparts. Finally, the two types of distributed groups-synchronous and asynchronous-did not differ significantly in their perceptions or performance. This study improves our understanding of distributed interaction while simultaneously highlighting the need to further investigate the relationships among tasks, technologies and teams over time.