An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
User satisfaction with computer-mediated communication systems
Management Science
Communications of the ACM - Special issue on computer graphics: state of the arts
An instrument for measuring meeting success
Information and Management
The equalizing impact of a group support system on status differentials
ACM Transactions on Information Systems (TOIS)
Computer-Mediated Communication and Majority Influence
Management Science
Effects of facilitation and leadership on meeting outcomes in a group support system environment
European Journal of Information Systems
An emprical study of best practices in virtual teams
Information and Management
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
The Social Construction of Meaning: An Alternative Perspective on Information Sharing
Information Systems Research
Toward a more robust theory and measure of social presence: review and suggested criteria
Presence: Teleoperators and Virtual Environments
Improving the quality of online presence through interactivity
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
An empirical study of groupware support for distributed software architecture evaluation process
Journal of Systems and Software - Special issue: Selected papers from the 11th Asia Pacific software engineering conference (APSEC 2004)
Meeting facilitation: process versus content interventions
Journal of Management Information Systems
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Journal of Management Information Systems
Affective reward and the adoption of group support systems: productivity is not always enough
Journal of Management Information Systems - Special section: Information technology and its organizational impact
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
The use of group support systems in focus groups: Information technology meets qualitative research
Computers in Human Behavior
Toward an Understanding of Satisfaction with the Process and Outcomes of Teamwork
Journal of Management Information Systems
Media naturalness and compensatory encoding: The burden of electronic media obstacles is on senders
Decision Support Systems
Human-Computer Interaction
Journal of Management Information Systems
Journal of Management Information Systems
Use of a classroom response system to enhance classroom interactivity
IEEE Transactions on Education
Interactive or interruptive? Instant messaging at work
Decision Support Systems
The Influence of Virtuality on Social Networks Within and Across Work Groups: A Multilevel Approach
Journal of Management Information Systems
The Role of Appraisal in Adapting to Information Systems
Journal of Organizational and End User Computing
Information and Management
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Process satisfaction is one important determinant of work group collaborative system adoption, continuance, and performance. We explicate the computermediated communication (CMC) interactivity model (CMCIM) to explain and predict how interactivity enhances communication quality that results in increased process satisfaction in CMC-supported work groups. We operationalize this model in the challenging context of very large groups using extremely lean CMC. We tested it with a rigorous field experiment and analyzed the results with the latest structural equation modeling techniques. Interactivity and communication quality dramatically improved for very large groups using highly lean CMC (audience response systems) over face-to-face groups. Moreover, CMC groups had fewer negative status effects and higher process satisfaction than face-to-face groups. The practical applications of lean CMC rival theoretical applications in importance because lean CMC is relatively inexpensive and requires minimal training and support compared to other media. The results may aid large global work group continuance, satisfaction, and performance in systems, product and strategy development, and other processes in which status effects and communication issues regularly have negative influences on outcomes.