The hidden messages in computer networks
Harvard Business Review
“A study of influence in computer-mediated group decision making"
Management Information Systems Quarterly
A longitudinal study of the impact of group decision support systems on group development
Journal of Management Information Systems - Special issue on management support systems
The network nation: human communication via computer
The network nation: human communication via computer
Task-technology fit and individual performance
MIS Quarterly
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Measuring participants' perception on facilitation in group support systems meetings
SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research
GSS facilitation: a reflective practitioner perspective
Managing the human side of information technology
Structured modeling group support systems: a product design theory
Information and Management
Frame-based argumentation for group decision task generation and identification
Decision Support Systems - Special issue: Collaborative work and knowledge management
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Investigating the Moderators of the Group Support Systems Use with Meta-Analysis
Journal of Management Information Systems
Effects of Group Support Systems and Content Facilitation on Knowledge Acquisition
Journal of Management Information Systems
Toward an Understanding of Satisfaction with the Process and Outcomes of Teamwork
Journal of Management Information Systems
The Dynamic Effects of Group Support Systems on Group Meetings
Journal of Management Information Systems
Journal of Management Information Systems
The contingent effects of leadership on team collaboration in virtual teams
Computers in Human Behavior
Expert Systems with Applications: An International Journal
Information Resources Management Journal
Hi-index | 0.00 |
This article examines the impacts of two types of meeting facilitation that occur in traditional and GSS environments: process and content facilitation. Based on existing facilitation, leadership, and GSS research, and structuration theory, we articulate hypotheses regarding the impact of GSS use and each type of meeting facilitation on meeting processes and of meeting processes on outcomes. Meeting processes examined in this study included relationship development, participation, issue-based conflict, interpersonal conflict, and negative socioemotional conflict. Outcomes explored were the groups' satisfaction with the decision made and with their meeting process, and the quality of the groups' decision products.Empirical investigation provides the following findings: Process facilitation had a positive impact on meeting processes. Content facilitation had a negative impact on meeting processes. The interaction between GSS use and both process and content facilitation had no significant effect on meeting processes. Meeting processes had a strong positive impact on satisfaction, but no impact on product quality. Implications for meeting facilitation are discussed and future research directions proposed.