Measuring participants' perception on facilitation in group support systems meetings

Authors:
Gert-Jan de Vreede;Fred Niederman;Ilse Paarlberg
Affiliations:
Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands;Decision Sciences & MIS, Saint Louis University;Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands
Venue:
SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research
Year:
2001

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Abstract

Facilitation is often considered to be one of the key factors in the successful application of Group Support Systems. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has hardly approached GSS facilitation from the participants' point of view. This paper presents a study in which a questionnaire was developed and distributed to 182 participants of facilitated GSS meeting in order to measure their perception on various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.