Computer-based systems for cooperative work and group decision making
ACM Computing Surveys (CSUR)
“A study of influence in computer-mediated group decision making"
Management Information Systems Quarterly
Bringing automated support to large groups: the Burr-Brown experience
Information and Management
Communications of the ACM - Special issue on computer graphics: state of the arts
A comparison of laboratory and field research in the study of electronic meeting systems
Journal of Management Information Systems - Special issue on management support systems
Implementing empowerment through teams: the case of Texaco's information technology division
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Culture: a fourth dimension of group support systems
Communications of the ACM
Computer Augmented Teamwork: A Guided Tour
Computer Augmented Teamwork: A Guided Tour
Group Support Systems: New Perspectives
Group Support Systems: New Perspectives
Acquiring knowledge about group facilitation: research propositions
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Influence of agenda creation and use on meeting activities and outcomes: report on initial results
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
The relation of agenda creation and use to group support system experience
ACM SIGMIS Database
Measuring participants' perception on facilitation in group support systems meetings
SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research
Ethnic diversity in IS: What are current Ph.D. students saying?
ACM SIGCPR Computer Personnel
Using action learning in GSS facilitation training
Managing the human side of information technology
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
A conceptual foundation of the thinkLet concept for Collaboration Engineering
International Journal of Human-Computer Studies
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems
Information overload: addressing the productivity paradox in face-to-face electronic meetings
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Analysis of meeting protocols by formalisation, simulation, and verification
Computational & Mathematical Organization Theory
Effects of Group Support Systems and Content Facilitation on Knowledge Acquisition
Journal of Management Information Systems
Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems
Journal of Management Information Systems
Toward an Understanding of Satisfaction with the Process and Outcomes of Teamwork
Journal of Management Information Systems
The Dynamic Effects of Group Support Systems on Group Meetings
Journal of Management Information Systems
Making knowledge work in virtual teams
Communications of the ACM
ThinkLets: a collaboration engineering pattern language
International Journal of Computer Applications in Technology
Information Alignment and Task Coordination in Organizations: An 'Information Clutch' Metaphor
Information Systems Management
Generating systems requirements with facilitated group techniques
Human-Computer Interaction
Journal of Management Information Systems
Group norms, media preferences, and group meeting success: A longitudinal study
Computers in Human Behavior
Assessment of facilitators' design thinking
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Modeling collaboration processes to understand and predict group performance
Proceedings of the 1st international workshop on Semantic models for adaptive interactive systems
Beyond GSS: fitting collaboration technology to a given work practice
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Formal analysis of meeting protocols
MABS'04 Proceedings of the 2004 international conference on Multi-Agent and Multi-Agent-Based Simulation
International Journal of e-Collaboration
Information Resources Management Journal
The Impact of Training on Virtual Project Teams: A TIP Investigation
International Journal of Information Technology Project Management
A Systemic Framework for Accelerating Collaboration-Centered Knowledge Management Strategy
International Journal of Strategic Information Technology and Applications
Facilitation Roles and Responsibilities for Sustained Collaboration Support in Organizations
Journal of Management Information Systems
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In an effort to boost meeting productivity and success, managers may employ trained group facilitators. They may also implement group support systems (GSS) for the same reason. The two approaches can be taken separately or together. In this study, in depth interviews with 37 practicing facilitators provided their perspectives on critical factors that influence meeting success and potential benefits and concerns with the use of GSS. Respondents focused on a core of communication and group process skills as critical for facilitator success. Overall, the respondents observed or anticipated more efficient and effective task performance as benefits of GSS technology. Their concerns focused on technology related issues: participant anxiety, systems inflexibility, and systems reliability. Views of facilitators with high and low levels of GSS experience are largely consistent. High experience GSS facilitators viewed technical issues as more central to meeting success, while low experience GSS facilitators focused more heavily on attributes of the group. The paper concludes by offering suggestions for identifying and training GSS facilitators and comments on key issues of importance to GSS designers, based on the facilitator's perspective.