A Design Approach for Collaboration Processes: A Multimethod Design Science Study in Collaboration Engineering

  • Authors:

  • Gwendolyn Kolfschoten;Gert-Jan De Vreede

  • Affiliations:

  • Delft University of Technology, the Netherlands;Department of Information Systems and Quantitative Analysis, University of Nebraska, Omaha

  • Venue:
  • Journal of Management Information Systems
  • Year:
  • 2009

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Abstract

Collaboration engineering is an approach for the design and deployment of repeatable collaboration processes that can be executed by practitioners without the support of collaboration professionals such as facilitators. A critical challenge in collaboration engineering concerns how the design activities have to be executed and which design choices have to be made to create a process design. We report on a four-year design science study in which we developed a design approach for collaboration engineering that incorporates existing process design methods, pattern-based design principles, and insights from expert facilitators regarding design challenges and choices. The resulting approach was evaluated and continuously improved in four trials with 37 students. Our findings suggest that this approach is useful to support the design of repeatable collaboration processes. Our study further serves as an example of how a design approach can be developed and improved following a multimethod design science approach.