Assessing competency in GSS skills: a pilot study in the certification of GSS facilitators
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
Meeting the challenge: application of communication technologies to group interactions
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Communications of the ACM
Organizational adoption and diffusion of electronic meeting systems: a case study
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Surfacing Tacit Knowledge in Requirements Negotiation: Experiences Using Easy Win Win
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 1 - Volume 1
What Is Effective GSS Facilitation? A Qualitative Inquiry into Participants' Perceptions
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 1 - Volume 1
Fifteen Years of GSS in the Field: A Comparison Across Time and National Boundaries
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track1 - Volume 1
How a silver bullet may lose its shine
Communications of the ACM - Program compaction
Distributed GSS Facilitation and Participation: Field Action Research
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Recurring Patterns of Facilitation Interventions in GSS Sessions
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
Collaboration Engineering: Designing Repeatable Processes for High-Value Collaborative Tasks
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
The Demand Rate of Facilitation Functions
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
Understanding intranets in the context of end-user computing
ACM SIGMIS Database
A conceptual foundation of the thinkLet concept for Collaboration Engineering
International Journal of Human-Computer Studies
Human versus automated facilitation in the GSS context
ACM SIGMIS Database
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Lessons from a dozen years of group support systems research: a discussion of lab and field findings
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
Simulating Internet-based collaboration: A cost-benefit case study using a multi-agent model
Decision Support Systems
Group Support Systems: A Descriptive Evaluation of Case and Field Studies
Journal of Management Information Systems
Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems
Journal of Management Information Systems
ThinkLets: a collaboration engineering pattern language
International Journal of Computer Applications in Technology
Journal of Management Information Systems
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Self-Guiding Group Support Systems: Can Groups Use GSS without Support?
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Business process design by view integration
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Facilitating Team Processes with Recommender Systems: A Behavioral Science Perspective
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
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Research shows that under certain conditions, groups using collaboration technologies such as group support systems GSS can gain substantial improvements in the effectiveness and efficiency of their work processes. GSS, however, have been slow to develop self-sustaining communities of users in the workplace. Organizations that use collaboration technology may require two kinds of support: process support and technology support. Both types of support involve 1 design tasks e.g., designing a work process and designing the technology to support the process, 2 application tasks to apply the process and to use the technology, and 3 management tasks to monitor and control the process and to oversee the maintenance of the technology. This paper explores how these tasks and associated roles can be anchored in organizations, and the relationship of task allocation patterns to the sustained use of collaboration technology in organizations.