Beyond GSS: fitting collaboration technology to a given work practice
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Facilitation Roles and Responsibilities for Sustained Collaboration Support in Organizations
Journal of Management Information Systems
Hi-index | 0.00 |
This paper proposes Computer Assisted Collaboration Engineering (CACE) and Process Support Systems (PSS) as a new approach to move beyond limitations of the current generation of group support systems (GSS) and other collaboration technologies in supporting recurring collaborative work practices. It argues the need for certain capabilities in CACE and PSS systems, and illustrates key concepts with examples from proof of concept systems. It summarizes early results with these systems in the field.