Surfacing Tacit Knowledge in Requirements Negotiation: Experiences Using Easy Win Win

  • Authors:

  • P. Grünbacher;R. Briggs

  • Affiliations:

  • -;-

  • Venue:
  • HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 1 - Volume 1
  • Year:
  • 2001

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Abstract

Defects in the requirement definition process often lead to costly project failures. One eminent problem is that it can be difficult to take deliberate advantage of important tacit knowledge of success-critical stakeholders. People know more that they can ever tell. Implicit stakeholder goals, hidden assumptions, unshared expectations often result in severe problems in the later stages of software development. In this paper, we will present a set of collaborative techniques that support a team of success-critical stakeholders in surfacing tacit knowledge during systems development projects. We will discuss these techniques in the context of the EasyWinWin requirement negotiation methodology and illustrate our approach with examples from real-world negotiations.